More broadly, it seems to be a common problem in chat UIs, regardless of what particular product you're on. I think there is a segment of internet users who have been online for a while now and are used to web 1.0 chat rooms where there was only one way to send messages. They do not have the muscle memory of using threads. That's why you see so many dangling responses that should not be standalone messages but rather should have been part of the thread.