You're correct. Parent comment says something true (some / many characters don't have a representation in most fonts), but the inference it makes is wrong (this is a bottleneck for communication)
But in these days of computer IMEs when they type it in phonetically and get a list of options presented to them, they're confident enough to pick one, and so the kanji gets used a lot more.
True, but if we can't even display them then chunks of language are going to effectively disappear because people will have less and less opportunity to encounter them.