Sure. But in terms of the actual day to day stuff that prevents chaos and clusterfuckery, that's what actually matters
My point being, sure, you can say complaints should be directed towards Shotwell instead of Musk, despite Musk being the CEO. However, claiming that directing complaints towards entirely unaffiliated random HN users makes as much sense as directing them towards the company CEO is just bs.
Hint: The COO is just an executor.