So what you're left with is a skeleton staff who just keeps it running, it won't grow it won't get new features, it'll stagnate and the profits will come from cutting staff even more aggressively. It is definitely a zombie product now.
And any remaining users should already have jumped ship. The staff remaining won't know how it all works, they'll have cut staff down to the bone, and there's a high likelihood of everything getting hacked or just constant service interruptions.
I don't get the "they won't know how it works", a senior developer should make himself familiar pretty quickly.
I'd bet money that if you got to see the codebase they have to work with that it is at least 10x more of a clusterfuck than you currently think it is.