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I just posted about Twilio and their vague AUP yesterday: https://news.ycombinator.com/item?id=36603591

There are a host of reasons why your account can be suspended or terminated, all at the judgement of Twilio as to whether you actually violated something or not, and there doesn't seem to be any recourse.

Personally, I've dropped interest in Twilio for a project I'm working on and will be going forward with Telnyx.

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What's worse is with their layoffs and reorgs there is nobody to speak to. They have contradicting policy and TOS documents. They can decide to de-platform you for any reason they deem and provide you no support or recourse. So much for being "developer friendly". I vaguely recall an article being posted on here with a developer saying he was leaving because he didn't agree with the mission. I feel the same disillusionment with the service.

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