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> This trains users to be hateful to / frustrated with AI

As everyone assumes they’re dealing with an AI for support, etc., the job of being a human in those roles will be awful.

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You clearly never worked in support - this was already the case before AI

Some people were already like this re: outsourcing. “No ma’am I’m not in India, I’m in Maine. Oh yes, it is lovely here.”

Isn't “No ma’am I’m not in India, I’m in Maine. Oh yes, it is lovely here.” what they tell the people in India to say anyway? I can look up the weather just about anywhere on the planet, I assume some outsourced worker on the other side of the planet can just as easily.

I suppose but people would listen to your accent and agree that it does sound like a Maine accent once you give them something to compare it to.

That was already “solved” years ago: some companies train outsourcers to have specific accents.

This is why I love Schwab: the folks on the other end always tell you exactly where they're from and they're lovely.

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