Coincidentally, NPS is entirely based on this fact. 8+ is required for a "happy customer". 7 is given a little wiggle room to win them back and under 6 is a lost cause.
This is because 1 is the highest grade (mark) in school, and 5 is failing, as is the even-worse 6.
And even so informed, or accustomed to 1-5 scale used by everyone else, Germans are more likely than Americans to give a 4 instead of a 5 to something that they were happy with, but was not the best they’d ever experienced.
I also get the impression that American grades are like this:
- A is good. You made an effort.
- A [however modified with +/++]: great job!
- C is terrible. You skipped all classes or fell into a coma.
Huh, could you give an example of it? I am new to the Netherlands and hadn’t realized this yet.
1-5. Ranging from pathetic to inadequate, in any case you didn't pass.
6. Adequate, the minimum needed to pass. A culturally important number as it expresses the "zesjescultuur", a phenomenon where somebody is intentionally doing the absolute bare minimum to not get into trouble.
7. More than adequate.
8. Good. Even if near-perfect, few Dutch people would rate above this number because we don't want you to get all cocky.
9. Excellent. In service, only awarded when you did something completely unexpected or memorable.
10. Perfect, flawless.
https://www.overstappen.nl/energie/vergelijken/
Under "Beste energievergelijker"
> Onze klanten beoordelen ons daarom met gemiddeld een 8,6.
If you scroll further, you can see their ratings for other services; none reach even an 8.
Compare that to Nerd Wallet's "Best Life Insurance Companies" (a segment that is nearly identical from all providers if you purchase term life).
https://www.nerdwallet.com/article/insurance/best-life-insur...
5/5 across the board for all parties. I get that it's a "best of" list, but you seriously mean to tell me all of these companies are exactly the same? The rest of Nerd Wallet's top pick lists are the same.