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Comment by tivert | Hacker News Reader

> There's no way of getting this ban reversed, there's no way of invoking any human to perform a manual review on the ban. It is a permanent restriction that impacts her ability to communicate with her customer base.

You know you're doing it wrong when the the Ministry of Information in the movie Brazil has better customer service than you do.

Edit: add "the movie" to remove ambiguity.

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Every time someone complains about being kicked off of Facebook or Youtube or some other such service for political reasons, the response from just about everyone is "they're a private business, they have a right to kick you off for any reason they want to with no explanation".

How isnt that also true here? They're a private business, they have a right to kick you off by automated systems if they think it's cheaper to have a couple of errors in the automatic system than to pay for manual reviewers. Hey, they're a private business and don't have to justify themselves, right?

Not sure if you were responding to the right comment, but yeah, this is a pretty major argument for who unchecked private centralization is very dangerous. The main solutions to this contradiction are website keeping healthy competition between firms to have a rich ecosystem of competition or to place everything in a centralized location controlled by the govt where things like access are intensely regulated (i.e why every subway and post office is ACA accessible)

> You know you're doing it wrong when the the Ministry of Information in Brazil has better customer service than you do.

Care to explain?

They mean the film “Brazil”

It is a reference to the Terry Gilliam movie Brazil.

chinathrow said that tivert said "> You know you're doing it wrong when the the Ministry of Information in Brazil has better customer service than you do."

But tivert didn't say that! tivert instead said "...the Ministry of Information in the movie Brazil ..."

chinathrow should read more carefully.

giardini said "But tivert didn't say that! tivert instead said '...the Ministry of Information in the movie Brazil ...'"

giardini said "> chinathrow should read more carefully."

tivert said "I will direct you to other thing I added when I edited what I said: tivert said 'Edit: add "the movie" to remove ambiguity.'"

Such a fantastic film

Such a realistic film (2026)

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