The term freeloading is stupid.
There are customers who genuinely don't need and don't want support. And there are customers who do need support and should pay for it.
It's that simple. Don't bundle them together as all freeloaders.
There are customers who genuinely don't need and don't want support. And there are customers who do need support and should pay for it.
It's that simple. Don't bundle them together as all freeloaders.