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> Why does it need to be said?

Because being direct with the truth is far more preferable than some bullshit weasley unrelated excuse for why they're terminating the relationship. This is the case in all situations, even when the truth "hurts".

Amazon is large. One would hope that the two internal organizational units would have sufficient separation so as to allow normal operations to continue between affiliate-linking and life-ruining. And, come to think of it, door-unlocking.

Only if the issues they raise are justified and the fault of my company, then I could consider fixing them and wouldn't kill the messenger