Apple stores are a very substandard way of offering/providing support. Here is my real world example: I'm visiting my parents in suburban Pennsylvania when my laptop dies. I just looked up the nearest Apple Store, it's a 45 minute drive one-way, it would take an hour and a half in the car total just to get there, probably about $10 of gasoline too. Thankfully I had a Dell, so I called in the issue and later that day an independent repair man contracted by Dell came to my parents house and replaced the motherboard. Distance traveled by me: 0 miles.
And mind, this was in a fairly densely populated area of an east coast state in America. Apple stores are even further away in most parts of the world.
Here's another example, this time I had a macbook that needed a new battery. I was in Seattle this time, and had no car. The nearest Apple store was Apple University Village, and because I didn't have a car with me then it was a 30 minute bus trip (each way.) 1 hour total, and to make matters worse, I had to do this twice because the first time they told me they didn't even have the right battery in stock (even though I called first and had scheduled the first meeting.) So that's two full hours blown trying to get a new battery for my macbook, in one of the major tech cities of America. Abysmal!