Apple's union-busting practices violated employee rights at NYC store
engadget.com
engadget.com
This is probably true in the USA, as that laws seem to not be enforced. But if you enforce employee's protection laws companies will respect them.
So not only do a lot of people in town / the county lose their jobs, but they lose the only place to shop for a lot of things.
Result? Anyone who talks about unionizing gets reported, or simply ostracized. "Shut the fuck up, Jim. You wanna get the place shut down? We'll all be driving an hour to get our groceries."
But one store did have cameras in the parking lot - for surveillance of employees trying to form a union.
Precedent like this can help future efforts in other places, at the very least. And in general, little back and forth events like this is maybe the best we can hope for in this world where actual worker leadership/autonomism is farther away than Mars.
But yeah, at the same time, you can't help thinking still that Apple could probably just do whatever it wants indefinitely, and easily absorb these slaps on the wrist when they come about.
In terms of like broader cultural perception/what you see on the news, its a lost cause for workers anyway. But I don't see it as a problem long term: if you are doing something that makes the bosses angry and maybe incites certain PR efforts to, e.g., make it look like Apple "won" despite an overall hopeful, or at least nuanced, outcome, then it sounds like you are doing something right.
Workers in general really have nothing to lose in terms of public perception. Consider all the discourse around tipping. Or consider what people say on this very site in some threads about worker rights. In general, people implicitly or explicitly feel that if you are striking/in a union/living on tips/etc, you have already lost some game and are a sore loser for wanting more. And if you pay attention to the news, this general idea is regularly enforced. This is all especially true in the US, not to mention tech-adjacent sectors. But again, not really a problem per se, just a certain kind of indicator.
If I was Apple's legal counsel, I'd be telling them we won this round.
Their legal council is probably doing the same thing they did with the Uighur labor allegations and the Foxconn suicides - begging Apple to denounce it publicly and blame each instance rather than admit systemic abuse. It's pretty much all Apple knows at this point.
Companies hate unions because they increase labor costs and benefits.
Does anyone really think corporate anti-union talking points are in their workers' best interest?
Unions have their faults (e.g. bureaucracy), but corporations aren't fighting them for their employees' benefit.
Corruption, protecting shit employees from being fired, seniority preference over merit, politics, wage caps for individual contributors (not just wage floors), dues, inefficient administrative overhead, to name a few others.
For a lot of workers, especially knowledge workers and pro services, the value proposition doesn’t make sense.
Companies fight unions for the efficiency of the machine, which may or may not benefit employees (depends on context, right?). Employees fight unions because the value prop looks like shit in many cases - at best a bargain with the devil - circumstances need to be pretty bad to make the deal, or the union needs to have captured the right to work (at company or industry) already.
I say all this as someone with a small union pension waiting for me and as someone who managed union employees. I’ve seen the good, the bad, and the ugly with unions.
yeah, there's no needs for unions in tech. The most ambitious are spending 2-3 years at a job, switching jobs, and getting 20%+ pay raises as well as negotiating stock benefits and all the like. A union would do nothing for that kind of worker that they can't do in a matter of weeks by walking.
https://www.reuters.com/world/us/biden-signs-bill-block-us-r...
> WASHINGTON, Dec 2 (Reuters) - President Joe Biden signed legislation Friday to block a national U.S. railroad strike that could have devastated the American economy.
And of course, it's all for our own good!
Yes, usually at least half the workforce.
But but but the monthly dues!!!
Sure. What do the C-suite employees stand to gain from it other than a whole new set of headaches when they have to deal with the union?
But they are. The long-term profitability of the company is essential for ensuring the jobs of everyone. History is filled with the bankruptcies of unionized companies where the workers asked for more than what the market would support.
I hate to rain on your parade, but in my experience the union leadership were much more like a parallel track of management. They definitely played favorites and took sides in political battles to protect some people and hurt others. Everyone dreams that the unions will be neutral protectors of the workers. That wasn't what I saw.
Long-term profitability is the goal of company management? In my experience that’s often not the case. Short term profit going straight to shareholder dividend, seeking a sale at the highest possible price… Maybe I’m too cynical but it feels like these are the primary goals of corporate America these days. Boost, boost, boost then cash out. If anything a unionized workforce can help keep management on the straight and narrow path to long term profitability because unions make the short term cashouts more difficult.
I’m not going to try to claim that all union management is wonderful but a great number of employees in the US would still be in a better place represented by selfish, inefficient union bosses than left to the company’s whims.
Corporations are Moloch. They do not have human interests in mine. They are setup to grow and spread like cancer. Unions at least give some grounding back to human needs rather than the never ending pursuit of profit.
...
Neither are the people unionizing here...
They have stores in 26 countries.
I didn't realize that anyone at Apple was making iPhones on the line. Last I heard it was primarily Foxconn, along with a few other companies. When did Apple get involved in the manufacture of them?
In the old days, when First International and IWW was created, unionization efforts were to "set the bosses house on fire, with them in it", "pass out rifles to all workers and shoot up the bosses house", assaults, bombs.. you name it.
That's also where we have the paramilitary force, Pinkertons. They were hired by the bosses to do the same thing to the union organizers.
These companies have NO problem violating the meager federal law protections for workers. And to boot, there's basically no penalties. When things get bad enough, just watch for the "whoopsies", subvert sabotage, and direct violence against bosses and against property.
Companies have forgotten about the older pact with unions to remove violence, and then now commit economic violence (destitution, starvation, etc). Maybe they should be reminded?
Not that I’m fully endorsing unions. In my particular part of the world (Netherlands) unions lack broad support but are the only laborers party bargaining collective labour agreements. The good thing is that those agreements are inclusive. The fun is where the unions members interest differ from genpop. You get things like union contributions paid for by employers, or worse like agreements that favor the old whom are more likely to be a member.
> Companies have forgotten about the older pact with unions to remove violence, and then now commit economic violence (destitution, starvation, etc). Maybe they should be reminded?
And perhaps companies can go back to WHY the NLRB was created, and what the before-times was like. I particularly don't want to go back to that.
And you can be reminded with a history lesson and education, and not shooting up the bosses house. You all also broke HN guidance by assuming the worst of me too.
And the thing is that even people in dark corners usually don’t react darkly. That’s pretty much what saves civilization imho. That even the bottom 1% doesn’t go all out on the rest. People stand a lot of abuse and still keep their head up. I agree that workers right shouldn’t be an afterthought.
This is a new one. Thanks for sharing...
Which is still around, though now a child company of Securitas.
I AM advocating education, by both employees and companies' legal council. Go study your union history. Teach it to colleagues. Understand your rights as non-union worker and union worker. And, unionize. (A company would consider that violent, given how they respond with illegal actions.)
And, you'd be surprised just how effective a PEACEFUL protest at the sidewalk at the bosses' house is. Ive seen a variation of that with a peaceful protest of our mayor doing dumb shit. The grievances got solved real quick.
So what did you mean by "Maybe they should be reminded?"
> I AM advocating education, by both employees and companies' legal council.
Reminding people of the "history" that violence and terrorism have (occasionally, arguably) been effective still comes across as an implicit threat. If you were advocating violence but trying to disingenuously pretend otherwise, you would have used the exact same words. I can and will assume good faith here, but you need to be a lot more careful about the implications of what you're saying here. Moreover, that kind of rhetoric normalizes the use of violence and terrorism to achieve social/economic/political goals.
At any rate, while we are having a dispassionate discussion of history, I would also point out that violence doesn't always work out for the left/labor side of the equation. Sometimes populists use public fear of that terrorism to justify right-wing authoritarian regimes. Sometimes those regimes start throwing the leftists out of helicopters. Sometimes catastrophic world wars break out between leftist-revolutionary dictatorships and right-populist dictatorships. And to me, the moral of that long and bloody story is that you do not normalize or advocate violence as a means of achieving social/economic/political goals.
If you’re in a fight and you have a weapon but your opponent is unarmed, of course you would oppose your opponent being given a weapon as that’s not in your best interest. Your opponent may see things differently, just as the employer and employees see things differently in this situation. Apple's opponent is currently unarmed, and Apple doesn't want to see them armed with the weapon of collective bargaining.
In the USA. It is different in other countries, it could be better in the USA also.
owners: think you can negotiate? get fucked, workers!
noble bystander: hey, these workers are a key part of the value creation equation here!!
Deng Xiaoping took away the right to go onstrike because "the communist party is owned by the worker and represents the best interest of the workers".
Now there is one union - NTUC, and it's the only legal union.
I suspect that Apple looked back at what brought them to that point when they started growing again. I don't know what their thoughts regarding the specialized stores were, but I wouldn't be surprised if they blamed the larger retailers for the acceleration of their earlier downfall. Having your product first shoved to the back corner, while being shunned by salespeople who knew nothing of the product, then removed from the shelves altogether does not inspire confidence in consumers. Sure, those retailers may have been picking up Apple products when Apple turned around ... but what is to prevent a replay of the late 1990's if things cooled down again?
What I am going to suggest is that the Apple's popularity in your country is built upon Apple's popularity in other countries. While that popularity may not be the product of the Apple Store, Apple's ability to sustain that popularity likely is.
https://www.opensecrets.org/elections-overview/top-organizat...
Per [0] Oracle has ~100,000 employees and $6B in income. Per [1] the United Brotherhood of Carpenters has ~500,000 members; per [2] (yes, I'm aware this doesn't cover all of the occupations represented by the union, and some members will not be in the US) they have a mean income of ~$60,000, meaning the total income represented by the union could be ~$30B. That the union barely edges Oracle for political spending suggest that they punching well below their weight, relative to income.
[0] https://en.wikipedia.org/wiki/Oracle_Corporation [1] https://en.wikipedia.org/wiki/United_Brotherhood_of_Carpente... [2] https://www.bls.gov/oes/current/oes472031.htm
In reality, both organizations know that at the scale they operate (super-national), one of the legitimate means to advocate for their constituents' interests is to ~~bribe lawmakers~~ make political contributions, so they dedicate some of their resources to that.
I never once read or had a discussion about the quality of the employees.
I suppose employees are the people making the marketing plans, but these aren't the people unionizing.
What are you talking about? Apple is all over reddit, snapchat, instagram, facebook, TV/sports/youtube, they likely astroturf/hire reputation management on reddit, HN, and twitter.
The king of marketing doesnt stop, they double down.
Why isn't this the top target for AI when it comes to replacing useless baggage in the corporate world?
Repairs can be expensive (the solutions will lean towards "replace the entire motherboard"). But help at the genius bar from a real human can also be free.
Compare this experience of what options one has if a hardware issue, or some software question, with a dell laptop.
Availability of help at Apple stores is one reason I steer non-tech relatives towards Apple products, and helps justify premium pricing.
And mind, this was in a fairly densely populated area of an east coast state in America. Apple stores are even further away in most parts of the world.
Here's another example, this time I had a macbook that needed a new battery. I was in Seattle this time, and had no car. The nearest Apple store was Apple University Village, and because I didn't have a car with me then it was a 30 minute bus trip (each way.) 1 hour total, and to make matters worse, I had to do this twice because the first time they told me they didn't even have the right battery in stock (even though I called first and had scheduled the first meeting.) So that's two full hours blown trying to get a new battery for my macbook, in one of the major tech cities of America. Abysmal!
Apple Stores aren't the only way that Apple offers support, it's one of many. Just because it didn't happen to be convenient for one of your scenarios doesn't mean it's not convenient for thousands of others.
Also, from what I can tell, Onsite warranty support is a paid upgrade for Dells, not a default. I could be wrong on that, though, haven't bought a dell in a while. Apple does also support onsite warranty support for some computers if you pay more as well. So I'm really not sure what the point of your comment is.
Since I am comparing the two, it's not odd in the slightest. You're just trying to "gotcha" me without responding to the substance of my claim. To reiterate, making customers drive to an Apple store that is probably a fair distance away is substandard service. Having a repair technician come to you is the standard by which Apple's service should be judged. If Dell can do it, so could Apple. (I never buy upgraded service contracts, the Dell service was standard.)
And again, 30 minute bus ride to get to the Apple store in Seattle of all places. There is no Apple store in downtown Seattle. Apple Stores are a bad joke.
You are right though, it won't be a popular opinion, but a union's strength should not be impacted by taking down fliers in a break room. There are also laws saying that the company can't lie to employees about what a union could mean, but unions are not held to the same standard.
Why not? I don't see a way this makes sense unless we conveniently forget all about marketing, psychology and the like.
Wow, so you seriously just ignore it all. Why do you think that humans are susceptible to marketing in the context of a phone, and not in unionization? Where is the difference?
> this is an almost permanent obligation you are placing on the company, the employees and future employees. The decision to join a union should be placed on facts and only facts.
Sure, but what if you suppress delivery of facts about unions while supplying your own counter-facts?
> On company time/property...why is that wrong?
Earlier you said that employees should make these decisions on facts, and facts alone. It's wrong because companies have a lot of power to distort these facts because of company time/property. If you really want employees to make these decisions just on facts, why would it be bad for the company if unions are allowed to market in breakrooms etc.?
> Unions can approach employees anywhere off company property...but the company can only do it while on company property. Who has the advantage?
Very, very clearly the company. Because the company can also approach employees outside of company property, but the union can't on company property. This means the company has full control over more than half an employees waking hours, whereas unions have control over exactly nothing.