In a 2022 interview with CBC, Rush added the Bluetooth game controllers were durable — “it’s meant for a 16 year old to throw it around,” he said, tossing the controller to the floor — and that they kept spares on board “just in case.”
https://www.thestar.com/news/canada/2023/06/20/video-game-co...
Also, the controllers appear to be only to control the periscope. Which is not a critical component of this submarine. Everybody is fixating on them, but that's not what caused them to sink/get lost. It was probably the rest of the shoddy engineering.
But he also mentioned a touch screen when talking about the controller so I bet that they can use the touchscreen to control the submarine as well.
Still most likely cause of failure is that the viewport failed and they died immediately.
COTS stuff is awesome, but it doesn't absolve you from having proper procedures in place and knowing what those procedures should be in the first place.