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Their Cloud ToS forbids sharing performance information (section 3.3i), which in its most generous interpretation is meant to avoid the type of speculation in this thread. https://www.atlassian.com/legal/cloud-terms-of-service

The theme of both your comments is that if anything is a problem with Jira, it’s all the organization’s fault because they have set it up poorly.

I would suggest that it’s 100% Atlassian’s fault that their product is so frequently poorly set up. They’ve basically abandoned their responsibility to design a good product in the name of customizability.

Sure, you can blame Atlassian for the confusion, I don’t work there or care about them as an org, and it’s a fair criticism.

But when people blame Jira itself, I tend to roll my eyes, as it’s a completely self solvable problem.

I haven't found the performance of cloud jira anything to write home about!

I'm sure web apps don't actually have to perform like shit, but it seems like they always do.

Hahaha. No, we use Jira Cloud, and the bills are astronomical, for still shit performance.