I think it's worth noting the response explicitly said the paid API model hasn't been changed, so ChatGPT could have been changed through many different ways outside the core model
We know MS Bing Sydney is doing at least 3 of those (prompt, cascade with Megatron, and finetuned rejection classifier for post-output filtering) on top of its GPT-4-finetune, so it's not a stretch to figure that OA is doing similar things.
Note that API users using Bring Your Own Key tools/chat frontends probably default to gpt-4, and not the pinned gpt-4-0314.