> That people think these models “tell the truth” or “hallucinate” is only half the story.

A meta-problem here is in choosing to use descriptive phrases like tell the truth and hallucinate, which are human conditions that further anthropomorphize technology with no agency, making it more difficult for layman society to defend against its inherent fallibility.

  UX = P_Success*Benefit - P_Failure*Cost

It's been well over a decade since I learned of this deviously simple relationship from UX expert Johnny Lee, and yet with every new generation of tech that has hit the market since, it's never surprising how the hype cycle results in a brazen dismissal of the latter half.