Maybe I'm just not in a skeptical mood today, but the anecdote in that story points out something that I tend to take for granted. I'm probably not alone, especially here on HN.

That is, the fact that some people just really don't understand the most basic concepts of using a computer. And it's not their fault.

Your breath seizes in your chest, and you realize you have no idea what to do. You have the form that they gave you at the social services office, which has an address, which you sort of know what that does, but you can't quite remember – 17 minutes, by the way. You try typing X City Social Services in a box at the top, a page comes back and says “address not found” with a list of things below it. You're panicking...

I'm all for increasing the use of technology in order to make things work more smoothly and efficiently, but this story points out just how left-behind this can leave some people.

I guess the answer is better education, and not just in schools. I guess I can be glad that there are a lot of people working in that space. Even then, before anyone can use Khan Academy or enroll in online classes, they need to have a better idea of "what a [web] address does", and sometimes even whether to "do a left or right click".