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Most people will tolerate the bugs until they absolutely cannot use whatever software they're running though.

Depends on whether it's common or not. If a smaller competitor has bugs, the default is something else, and folks will go yo the default and look askance at the ones sticking with the odd duck software. Source: Linux user since the 90s, LibreOffice/OpenOffice/StarOffice since early '00s.

When they reach that unusability limit, most people will call their IT department and have the offending buggy software reinstalled as a fix. IT won’t remove your buggy copy of Microsoft Word and Teams and replace it with WordPerfect and Slack.

I should have said "people and organizations" because that's what I meant.

The mechanism with organizations works like you said yes. They'll just develop processes to work around the bugs until it becomes completely impossible.

But Word has competitors like GSuite so it cannot be completely complacent. People are making these buying decisions constantly.

It's had competitors forever. The lockin is from UI, file formats, compatibility generally (e.g. functions), scripting / existing infra around it, and its utter dominance in the market ("nobody got fired for buying Microsoft")

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