> It's also known that frustrated, unhappy workers are more likely to skip as much work as they can get away with

I wouldn't be surprised if that's a LOT of Dell employees. I recently dealt with their service department and it was the worst warranty service I've had on any product. Reiterates my prior position of never buying Dell products again.

Took two, multi-hour iMessage conversations including taking 5 videos of my product each time, to prove warranty was triggered. Was at the point of asking "should I take a video of putting your product in the garbage as well?"

The craziest part was once that was done, they immediately shipped me a brand new replacement with overnight delivery. Product was already on the way before I realized they actually had granted me service.

Eizo on the other hand was a 5 minute process, but then the monitor was gone for a month being serviced.

Apple I would just walk into the store and either get it replaced on the spot or serviced and pickup when done. I've never had service denied or had to battle for hours.

So the dumbest possible outcome - they are out a new replacement monitor, and I am unhappy enough to never be a customer again.