I firmly believe that the introduction of LLMs will be as essential to the future of human-computer interaction as the introduction of the mouse and keyboard were. Every technology company with sufficient resources should be exploring the implications of LLMs on their business.
Most of our research for LLMs falls into three buckets:
1) Internal processes – Any area where an employee is writing or reading some kind of communication is up for grabs.
2) Developer productivity – Whether it's improving the quality of code, reducing time to implementation, or answering questions about our services and architecture... empowering our eng team with LLMs is an area of major interest.
3) Customer Experience – Employees frequently need to write memos for expenses or have questions about Travel & Expense policies (e.g. "Can I buy alcohol at this team dinner?").
We're, of course, exploring far more interesting use cases than just what's above, but that's the low hanging fruit.