Hacker News Reader

Comment by oblib | Hacker News Reader

My late `09 Mac Mini blew up a few years ago. I had a spare one a friend gave me that I fired up and when I sent an email to the BBEDit folks asking if could download and unlock that version they gave it to me without any hesitation. All they asked for was my email address. Same with the folks at "Fetch".

Adobe basically told to piss off when I asked for a copy of the version of Photoshop I'd paid for. I downloaded a version of Pixelmator for free instead and haven't given Adobe a nickel since, and I won't ever buy anything from them again.

View on HN

Long LOOOONG ago, I had a good relationship with Adobe. For instance, I was one of the beta-testers for Photoshop 3.0 (which was the first to do native CMYK). Would talk with them all the time over the phone.

But those guys have long since left the company and the "bean counters" took over the company and it has been downhill ever since. I too will never give them another dime. I don't mind their products, I just can't abide the management and company.

I've had the same experience as you did with BareBones though. They always came through for me with BBEdit. I told them one time they have a customer for life, and I've kept that promise.

You’re getting a little doddery, old man. CMYK support was in 2.0, and Layers came about in 3.0.

…I say as someone who used Photoshop 1.0. (And HyperCard.)

I caved and purchased a license of Fetch some 3 years ago after shamelessly pirating it for something like 15 years. It's such a fantastically simple piece of software and really filled the void WS_FTP created when I swapped from Windows to Mac.

When it came time recently to start from scratch when I purchased a new (used) MacBook Pro, I finally just caved on the license.

One of those I told myself I'd 'purchase when I had the money eventually' and actually did, heh. Zero regrets.

I can remember emailing Ambrosia Software in the late 90's and having to tell them what my email address had been when I purchased license keys. They didn't give me any trouble at all.

Companies with solid products and solid support really stand out.

Reply on news.ycombinator.com