I have Google Fi and I believe your information is out of date. When it turned from Project Fi to Google Fi there were other changes made, and support turned to absolute crap. Not only that but buying phones from Google Fi is super risky now, as the phones keep getting stolen in transit and then Google refuses to do anything. Even more of an issue is that they've outsourced their phone insurance to another company that denies all claims.

Google Fi is a perfect example of how horrible Google is at customer service. They start new projects with reasonable CS but they simply can not scale it as the service takes on more users- or they drop it on purpose to improve their margins.

I have Google Fi, and I like the support, but I also want to call out that being better than the other telcos is a very low bar.

I almost lost ~$10k when selling some NVIDIA GPUs on eBay but the buyer claimed they had "fallen out" of the box.

I had insurance on the box but the buyer wouldn't return the box to Fedex for inspection. (Because it was fraud)

Getting this fixed was excruciating and ended up having to DM people on LinkedIn and guess their internal e-mail addresses to get this resolved. Absolutely horrible!