To be fair, you're asking them to have solved a problem in advance that nobody knew that they would have.
Nobody had ever fired a rocket that strong. Their test firings were on par with the strongest previous rockets ever launched, and neither the test firings or those previous launches suggested that something like this was possible.
And it wasn't just them. They went through over a year of environmental review and mitigation efforts. To the best of my knowledge, the issue of how to handle the launch pad being blown over the local environment didn't come up even once.
Engineering is full of things like this. You learn that a problem is possible because it happens. Then you figure out how to mitigate it. That first time really sucks. But when it happens, you have to ask, "Was this something that should have been predicted?" And in this case I'm pretty sure that the answer is no.