The issue usually isn't that you receive too many mails for the size of a text file, but that you probably want to store additional data soon, in a structured way. So you start hacking some field separators in your file, it's becoming a file format and switching to a database later is notably more work than it would have been at the start.
Switching when your data is spread out over multiple CSV files is a lot more work (still less work than was expended into CRUD across multiple CSV files, though).
So you add your tab-separated value. Then you find out that in some cases the extra field you're adding can contain a tab. So now you need to be able to escape actual tabs in your tab-separated file - because once you have the tab-separated file, adding an escape is still easier than switching to a database.
Cut to: 3 years later. You now have optional fields, a key-value implementation, locking, and two or three bits of code that work around the edges of the "proper" API to access the file directly, because at every stage that was easier than creating a "real" database backend. But now its harder to change than it would have been to do the right thing at the start, and the sunk cost fallacy means that everyone's brain is resistant to throwing away all the work that's been invested in the current solution even if they know it's the right thing to do, and even though whenever you onboard a new recruit they always fail a SAN check and take a couple of weeks to recover from the horror of your codebase before they can face it for reals.
And implementing the next new feature in the text file still looks easier than replacing the whole implementation with a real database right now, so let's put that off for just one more release cycle, OK?
So anything you do to make this better means you now have to deal with this ecosystem. At best, you're solving some pain point these groups have and they're happy about it, but in most cases you're probably forcing unexpected, extra work on them to "fix" something they perceive as not broken. At worst, you don't discover they're even doing this until after you've changed it, and now you just broke a production system you didn't even know existed.
In some cases, the hack another department put in place will also have their own ecoystem built on top -- it's turtles all the way down.
How bad this situation is directly corresponds to how your organization has grown and how siloed different departments are. And keep in mind we're talking about a fictional but easy-to-understand "emails in a CSV file" problem -- most of the real-world problems are significantly more complicated.
> But now its harder to change than it would have been to do the right thing at the start, and the sunk cost fallacy means that everyone's brain is resistant to throwing away all the work that's been invested
With "proper" implementation suck cost fallacy can be even stronger because more effort was spend to make it right from the beginning.
IMHO switching from a file to say ClickHouse would be as easy as switching from MySQL to ClickHouse (or my be even easier).