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Comment by amluto | Hacker News Reader

Can it have a calmer way to deliver notifications? The PagerDuty app goes directly from zero to klaxon, and the klaxons are horrible sounds from a bizarrely limited menu.

Ideally there would be a configurable escalation-to-the-same-user policy. I might want: vibrate-only notification, then normal notification, then critical notification, then phone call, in that order, with configurable delays. Ideally this would interact well with focus/sleep mode, so I could get a calm critical notification before full klaxons.

Other feature request: a way to tell the app to shut up already. I’ve occasionally dealt with an issue causing notifications every minute or so. The last thing I need while fixing it is more notifications to ack or silence.

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I have absolutely no idea why PD doesn't have a big button which stops all PD notifications the moment you press it. There are very few events in life more stressful then dealing with an incident, people on the call and having your phone alerting and ringing all the frigging time. I was once told to mute myself on incident bridge because all that alerting was not only super iritating for me, but for others too. I was supposed to fix the problem but I was so distracted with alerts I wanted to snap the phone in two and punch a random PD manager in the face.

"Yes PagerDuty, I now our infra is melting, please shut the fuck up and let me do my job."

PD does have a feature IIRC "intelligent alert grouping" which will group new alerts and not display more of those. So it makes it relatively easy to snooze group of alerts for X period of time so it makes it much quieter. Unfortunately, this is locked as a feature paid extra. But still, they need a way to tell PD to stop alerting.

You can manually put the service in maintenance mode. That will stop it alerting for a specified period.

Good to know, thanks. It is kind of buried and something which is difficult to find in a hurry.

With All Quiet you can acknowledge an incident. It will then stop pinging you and your colleagues. Also incidents and their triggers are idempotent, so All Quiet won't create new incidents when they're triggered several times by your monitoring solution.

It might be plan dependent(?) but everything you’re describing is configurable on your PagerDuty profile. I have it configured to send me a notification immediately followed by a call if I don’t acknowledge it within a minute (yes, this is aggressive but I’m in a high urgency, quick response time SLA rotation)

Sure, but this doesn’t help. The “Push” notification type goes straight to Klaxons. I have hacked around it by delaying Push until after SMS, but that’s, at best, a kludge. There should be multiple classes of push.

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