Do you recommend Kiwi/SkyScanner for their customer support (changing tickets, etc...) or are those just names you sometimes use? I also fly a few times a year and at this point I just want excellent customer service and don't worry about saving a few bucks but haven't found a travel agent that meets my needs. Chase Ultimate Rewards just kind of meh. I do know the value of booking directly with the airline but sometimes the price difference truly is outrageous (double even).