I'd imagine an AI could quite patiently walk them through how to set it up and link their bank accounts. Honestly, it could be really helpful for tech support.
They get conned into sending money from Bitcoin ATMs[0]
I know at least a couple. Doesn't take much sophistication with all the hype the last few years and different apps making it easy. It's essentially as easy as using any other mobile payment tech e.g. mpesa or alipay