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Comment by yuppie_scum | Hacker News Reader

Rippling is great. Doing everything we need from HR with none of the usual jank. I hope it will scale.

Yeah, because all the "jank" is sent down the pipe to employees. Busted alerts, busted training automations, busted integrations with insurance providers, rounds of incorrect W2s. Maybe it's good for a 50-person company, but it sucks here at 500+.

A previous employer used it, and it was dramatically better than any other system that I’ve used. It’s one of those rare providers that I’m happy to promote, and even more remarkable since it’s in a space that is traditionally awful.

Are there any other companies that you would put in the same league as Rippling? (for any products, not just competitors in the same space)

Gusto is also pretty damn good. These companies handle edge cases poorly but otherwise are okay. For example, we restructured and had to move people to a different LLC and Gusto deleted everyone from GSuite (which had no reason to move).

Their FSA administration is total junk.

But otherwise it's been great.

Gusto's management of health insurance is awful. I had a very bad experience needing a document from my health insurer. Including their customer support being very slow, and when they finally replied, incompetent.

For payroll they're a good experience, but I wouldn't use them for anything else.

Gusto's integration with Human Interest (401k) is pretty crap too. Keeps marking the money in the wrong classification. Good job my accountant found it. Been working for months trying to get it corrected. Gusto can't even follow the thread and each contact I have to start over.

I actually lead the payroll integrations team at a competitor of Human Interest, and we just finished building out a Gusto integration using the Gusto API.

You've tried reaching out to Human Interest, right? Your 401(k) provider should have direct access to Gusto engineers, but most likely, it's a problem on HI's side.

All the numbers in HI are correct. Gusto shows the wrong thing.

Yup, but Gusto provides a payroll API, which the benefits provider (in this case, HI) is responsible for using in order to accurately set payroll deductions (and other data) at Gusto for particular employees.

Maybe someone who works at HI will see this and chime in—but HI should be able to fix this.

Having used both extensively, I'd pick Rippling over Gusto any day of the week and twice on Sunday.

This SVB debacle doesn't look good on them though.

Can you offer some specific examples? And what company size?

Currently using gusto but curious.

Overall, Rippling is a nice solution.

There are some bugs with their authentication and IT hardware management software. Rippling routinely decided to not let employees into MS 365 at the worst times. I had to login to Rippling twice a day on my phone and my business computer... extremely annoying. Their remote management software bricked one of our computers. So... we stopped using Rippling for IT management and authentication.

As just an HR platform, there are less expensive options that work fine. We ended up switching away from Rippling a little while ago.

Any other companies you'd recommend as part of the "startup stack"?

We moved to Justworks recently and have been happy with them. We considered Gusto on the basis of strong recommendations from friends, but their insurance package for Pittsburgh didn't satisfy. (They're likely totally fine elsewhere or if your company has other needs.)

We used to use TriNet. Moderate ugh - we spent two months with them trying to fix an incorrect 401k contribution and their flow is a bit ... Stale? It feels like using workday.

We use ADP Canada since Justworks doesn't go there yet. Not as smooth as either Justworks or gusto.

We use TravelBank for reimbursements. They're pretty good.

Gusto is an alternative that works well for us.

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