As consumers we could stop buying from corporations who treat us with contempt.
I avoid all companies which make me call up or otherwise engage in slow communication to get things done.
Larger companies can afford the challenge and actually benefit on both ends: quick customer service via digital interface and decreased pressure on their employed humans (so they start spending less on them…).
But many businesses really aren’t at that scale. And you bet someone has built the SaaS platform for them that 1) insists they actually are that big and here’s the solution they need and 2) actually sucks more as time goes on and requirements are glommed onto it.
Having minimal support forces the company to ensure the app is fully capable.