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Comment by meibo | Hacker News Reader

"I missed an email that had important in the title because I didn't think it was important, now my servers are suspended and it's all Google's fault". Makes sense, I'm sure you'll fare better with Amazon.

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I’d normally agree — if you ignore an important email, the consequences are on you — but the Google verification process is very hostile and Google do constantly send emails about “important” but actually innocuous things which trains users to consider these emails as unimportant.

The OP certainly has some culpability but having bad experience of this process myself multiple times, it does feel as if Google designed it to be hostile — the emails being just one part of it.

Google Cloud is great in many ways, I love the product, but the billing is such a pain, top to bottom.

>Google do constantly send emails about “important” but actually innocuous things which trains users to consider these emails as unimportant.

Haha yea. Like the post notes, the Data Processor notifications have gotten so irritating that I had to setup a filter to junk them immediately.

GDPR caused spam being foisted on the rest of us not in the EU.

“Google sends a single email to a single inbox before killing production servers” sounds more accurate.

I’m sure they will do better with AWS because AWS isn’t stupid enough to kill everything you have after a single email warning.

My payment info needed to updated at AWS recently, they sent increasingly frequent emails about it for weeks (what can I say? I'm a bit lazy) and no services were affected while I dawdled. So, yes, AWS does it better.

More like "we gonna mess up customer's entire business because we can't bother to give a call on phone (even robocall would have been fine)". I get phone calls/sms for my phone bill/internet bill/electricity bill or even amazon deliveries. I guess a customer's business is not that important for google cloud

> "I missed an email that had important in the title because I didn't think it was important, now my servers are suspended and it's all Google's fault". Makes sense, I'm sure you'll fare better with Amazon.

No, but Google pretending that email is reliable way to inform customers about such important thing is.

It's all about expectations bound to your scale. I worked at a place that spend 7 digits with AWS a year. We missed invoices a lot, mostly because the person who could sign them off was a single point of failure. We never got suspended though, just confused emails from our account manager.

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