It was reported last week that the Bing chatbot would get belligerent if somebody challenged it too hard and for too long, I think they put the limit in to prevent that from happening.
Part of the ideology of Microsoft is that it is a ‘safe space’ for those not on the cluetrain. How is it that Steam can make a successful game store for Windows but Microsoft can’t. How it is that OneDrive shreds your files but Dropbox works OK?