"Step 1 - Learn enough to get a clue." There is so much information available online today about anything you need to know. It's seriously mind boggling to me that people can't seem to figure out how to do things.

"I can't figure out how to sync my calendar with outlook" >> hmm, I don't know, let me google that for you: http://bit.ly/y3Zp0E

"How do I make this ad 'print ready'?" >> Ditto http://bit.ly/ABlo1I

"How do I remove the meat from a drumstick?" >> Ditto http://bit.ly/ynAvAb

"How do I build a realtime web app?" >> Ditto!!! http://bit.ly/xgZHix

I think the problem here is that many people have been trained by years of formal education to approach problems from a perspective that if you need to learn something, a formal process is required to gain that knowledge. What sets people who are "resourceful" apart from those who are not, then, boils down to a fundamental difference in the way in which they approach problems. Instead of assuming that they cannot do something until proven otherwise, resourceful people assume they can do something until proven otherwise.