What if recruitment focused on hiring warm, generous, and communicative people who can relate to troubled people and deescalate complex situations -- competing for candidates from nursing and education programs -- instead of on mimicking military structures and courting highly volatile aggro meatheads?
Would these discussions still immediately turn to how "eggs have to be cracked" to defeat the baddies? Or would the discussions instead be about process failures that might be remedied through analysis and reflection?