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I always wondered why glaring customer facing problems could go years without a fix despite literally thousands of posts. I’m not talking free users, but google apps (workspace) stuff etc. I’d describe support as nice but not helpful. This really explains it.

They also seem to have weird eventual consistency type bugs that can get you into weird states you can’t get out of, I wonder - what tech stack is this? Do they not use sql for this?

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I'd assume those are interface (both user- and code-to-code) complexity at scale.

I.e. 0.0001% of accounts end up in a state (across multiple services) that was never expected, and therefore code to handle it never written, and thus is unable to ever transition because there are circular dependencies

For sure. But the path to resolution is weirdly hard at google in these cases.

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