https://www.cbsnews.com/newyork/news/new-york-city-cash-law-...
Tangentially, I'm also pleasantly surprised how easy it still is to buy a physical MetroCard. My understanding a few years back was that contactless payment would be the default by now and if I wanted to buy a physical MetroCard, I'd no longer be able to do that at stations but I would instead need to go to "select retail partners" to do so.
As a guy who used to have to take a zipper bag full of cash to the office safe every night, the convenience of the customer part may be laughable but the safety of the staff part isn't. Offhand I can't think of a more effective way to bring back 1990s mugging culture.
The website was designed by contractors paid for by tax dollars unassociated with InvoiceCloud.
These are similar problems - billing and payment can be difficult problems due to the way the industry operates. But the trend towards making it more inconvenient (or in some cases, impossible) to pay by any other means that does not include a price gouging service fee is not adding value for consumers.