Can you a cite source for it, will be interesting to read about this situation in south korea.
But the symptoms were very clear. Some program, at some point before ISRG Root X1 became included in Windows, had set the registry key \HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\SystemCertificates\AuthRoot\DisableRootAutoUpdate to 1, when it should have been 0 by default.
I remember having seen a name being mentioned, but can't find the name now. The program was probably from a healthcare and/or welfare related website, since most of the complaints that came across my desk were from physicians, pharmacists, and welfare workers. No complaints at all from casual shoppers and bank users.