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I did not know that. That certainly changes things.

I don't know how many people work at Cloudflare, but I'd imagine it's more efficient to have a working customer support system than to have the CTO personally handle every problem.

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I agree about the efficiency and wouldn't expect anyone to know that on a thread, off of a handle alone. However, I see it in a more positive light- based on John's other comments in the thread, he's made the time to stay active in communities like this one even as the CTO and followed up with folks internally to understand how an oversight like this could've happened.

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