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I think you underestimate $28.83 billion.

“FB's net income for 2022 was $28.83 billion. They could drop that to $28.82 billion and fund a good size customer support team.”

I’m pretty sure the math of 28.83B - 28.82B is 0.01B or ten million dollars to support 2-3 Billion users worldwide.

Which is laughable.

As oppose to zero support now though. They only really need a queue. People would accept it if support got to their ticket in like a month from when they put it in. Hell they could even charge for customer support like $50 per hour or whatever and people would gladly pay it.

How many languages does FB support in how many different legal jurisdictions?

If you hire the cheapest WFH customer support in the world, and provide a minimal service that was slow as heck, you couldn’t even setup a global program legally and in most languages for users for $10 million a year even if you charged for support tickets.

The legal and localization costs will be massive.

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