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Comment by Sebb767 | Hacker News Reader

> It is! So many people (both potential large customers and that long tail of small customers) will not click "contact a sales associate" and just leave when you won't say how much a thing costs.

Yes! Especially since 'contact us' can usually be translated as 'not financially viable for a private person' (or even small company).

Even if pricing is not easy to say (like for companies doing custom car mods etc.), at least a rough idea or example projects with their costs help to know whether you could reasonably afford something.

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If SpaceX (https://www.spacex.com/rideshare/) can have public pricing so can everyone else.

My team has 7 people and my company has 100.000 employees.

My budget as that single team is not 'just getting the company credit card out and paying 5k / year for some services I wanna use'.

I'm pretty sure this type of practice is just stupid and we do see how much easier it is to just be allowed to click a VM on was, gcp and co in comparison to all of these 'contactnus for pricing shit'.

Lots of businesses just assume this is how their big features will be purchased. If it doesn't come with a sales rep and discovery call then it's not worth buying. This filters both ways.businesses that sell this way don't want to be bothered with anything less than a $certain amount$ and businesses that buy this way want the sales rep and sales engineering team to come in because the purchasing decision makers don't even know what they need or want.

Can you elaborate on what you'd like to see?

They're saying that your business practice of upfront list pricing should be the norm elsewhere. This series of comments is a critique of other businesses, comparing their 'contact us for pricing info' opacity unfavorably to your transparency.

Not op, but I'm sure, like many people, are saying they would like to see advertised, upfront pricing.

We clearly list our pricing on the app and our website and are the first to do that. On the website we display our pricing. When in the app you constantly see the pricing very clearly...if you desire a 5km2 area you'll see that price, 6km2 you'll see that price, etc etc. The fact that we've created an application that allows infinite variability on size of the image requested with multiple sensor types there is no way to list pricing for every scenario. I'd like to know more about what you'd like to see to make it simpler as we are always striving for perfection.

I think the chain of comments has been saying that they want others to do what you're doing, and complaining about the common practice of hiding costs, rather than any complaint about your pricing.

Got it, thanks IanCal

Yes, correct. I didn't realize you were the main OP. I very much appreciate the upfront pricing and have almost never given a "call for pricing" company a second thought.

I think one thing that was unclear to me was that the first thing you do in the app is select an area, and then you get the price for a new image, but no option to use an existing one (which is what I expected). Instead you have to go to a completely separate menu option to find the existing images.

It’d be nicer if the list of the existing images for an area just showed up in the same options dialog that allows me to choose the options for new images (probably as another choice next to medium or high resolution).

Good feedback, trying to condense all the info is tough but will obviously evolve. Pretty awesome to think this is our worst version and will only get better from here.

Yep. Until recently I worked for a profitable yet bootstrapped small business. Five people. No plans for insane hypergrowth, and in an industry where it’s very unlikely we’re going to be a billion-dollar company.

If I felt myself getting pulled into high-touch sales for a SaaS product, I’d move on to the next thing. I’m not an idiot. I know it’s not profitable for you to have salespeople talking to people with a budget like mine. So don’t pretend that you will. The worst thing you can do is actually follow through and contact me, because it tells me that your business model is such that I’m going to get screwed in a couple years time, so I’m just as uninterested.

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