> JPMorgan said it learned the truth about Frank after sending out marketing emails to a batch of 400,000 customers. About 70% of the emails bounced back, the bank said in a lawsuit filed last month in federal court.

That sounds like an interesting day for an increasing number of people, starting with whomever saw the bounce numbers first.

Was it someone in IT? In Marketing? What were their first thoughts, and how did the information percolate up?