The HN-as-customer-support-of-last-resort thing is pretty equal-opportunity, i.e. non-YC companies and YC companies both. e.g. there are tons of these for the inscrutable googolith. The difference is just that we downweight the submissions less when YC startups are involved (because of the principle outlined here: https://hn.algolia.com/?dateRange=all&page=0&prefix=false&qu...).

However, there have been so many of these recently that we're tweaking our approach to downweight them more—maybe not quite as much as non-YC-related cases, but more than we used to. That's because we're starting to see a community allergic reaction to the high quantity of these, and that's as close to a hivemind verdict as we get here.

Recent explanations:

https://news.ycombinator.com/item?id=34190090 (Dec 2022)

https://news.ycombinator.com/item?id=33745192 (Nov 2022)

The number of issues posted on HN that get sorted because somebody browsing the front page happens to work there is astonishing. And terrible. What's everybody else supposed to do?

I second this - BTW, it's the second time I'm seeing someone pitch it this week.

No one will look into it I`m afraid.