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Comment by charlieegan3 | Hacker News Reader

If you live in the UK or the EU, I think you can follow the process I went through in 2019, provided that you bought the laptop in the last N years, where N seems to change depending on which country you're in. England is 6 years, Scotland is 5.

https://charlieegan3.com/posts/2019-11-02-refunding-another-...

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Hmm. I'm in England and have an affected 2017 MacBook Pro 13", purchased October 2017, which already had the keyboard replaced once by Apple under the repair programme.

But I assume this process only applies if I bought the laptop directly from Apple? Since I bought it from John Lewis, I'd have to make a claim through John Lewis, right?

Yeah, I believe so. I think you need to go to an Apple Authorised Service Provider and then take the fault report to John Lewis to kick off the process. Assuming that your laptop is on this list: https://support.apple.com/en-gb/keyboard-service-program-for...

i don’t think that’s the issue, but the lawsuit probably only applies to US customers

What law exactly did you reference? After reading the blogpost I can't seem to fint it mentioned anywhere.

I have the exact same problem with my Late 2017 15" MacBook Pro. It's been repaired 3 times already.

I'm not sure which law it counts as exactly. Apple's own docs and were enough for me to explain to them using the correct terms: https://www.apple.com/uk/legal/statutory-warranty/uk/

I believe the main one in the UK is the Consumer Rights Act 2015:

https://www.legislation.gov.uk/ukpga/2015/15/contents/enacte...

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