Maybe your confounding "large company" with monopoly or duopoly?
Can you give examples of large companies with more than 1 competitor who get away with treating customers badly in the long run?
Can you give examples of large companies with more than 1 competitor who get away with treating customers badly in the long run?
Google Cloud has competition, people dislike them because of their lack of support, thus they are a distant third and likely NOT getting away with it in the long run?