If I had to guess I'd say that the escape room(s) for which you're selling tickets are in some kind of legal trouble and your company as a vendor of tickets to those escape rooms is also being investigated. (It's unclear to me if you're the owner of the corporate entity that owns/runs these escape rooms or if you're simple a ticket seller to various escape rooms, e.g., a "Groupon but for escape rooms".)
Many friends who sell spare computer parts on eBay have had their PayPal accounts frozen over the years, so they've developed a process whereby if they're relying on a payment processor (PayPal for eBay transactions; stripe for other transactions) they will set up a 'cash out to my bank account' process on as often a cadence as possible. Ideally nightly if that's an option. I haven't used Stripe, but does anyone know if there's a setting whereby you can say "punt my Stripe balance over to my bank account every X days"?
Also, there's a push to use payment processors and 'neobanks' (see below) to basically do parts of the IRS' job for the IRS (or I should say that the government is allowing these private corporations to take on the role of governmental agencies probably in return for campaign finance contributions):
- https://www.propublica.org/article/chime
- https://arstechnica.com/gadgets/2021/07/the-chime-banking-ap...
Immigrants, children of undocumented immigrants, the recently incarcerated, the poor, etc. are the Chime customer base. One of the draws with Chime is that you can get your paycheck a few days early, so it's literally a payday lender, but calls itself a "neobank". As digital surveillance increases in the ability to connect transactions across disparate systems I expect these sorts of actions by Stripe, Chime, and other fintech companies to increase in frequency.
Sorry I don't have any "here are 5 steps to take to get your account back to normal" guides, but I wish you luck and - like others are suggesting - I would probably retain legal counsel.