I forget where I read it - maybe it was a creative writing exercise somewhere - but the hivemind was tasked with coming up with "a replacement for the car wash in Breaking Bad". Along with the usual suggestion of laser tag (a la Saul Goodman) as a way to launder cash while looking like a legitimate business was the humble escape room. Why? They're high traffic (well, they can _be_ high traffic, on paper), low per-transaction amounts (nothing near the $10,000 reporting threshold).
If I had to guess I'd say that the escape room(s) for which you're selling tickets are in some kind of legal trouble and your company as a vendor of tickets to those escape rooms is also being investigated. (It's unclear to me if you're the owner of the corporate entity that owns/runs these escape rooms or if you're simple a ticket seller to various escape rooms, e.g., a "Groupon but for escape rooms".)
Many friends who sell spare computer parts on eBay have had their PayPal accounts frozen over the years, so they've developed a process whereby if they're relying on a payment processor (PayPal for eBay transactions; stripe for other transactions) they will set up a 'cash out to my bank account' process on as often a cadence as possible. Ideally nightly if that's an option. I haven't used Stripe, but does anyone know if there's a setting whereby you can say "punt my Stripe balance over to my bank account every X days"?
Also, there's a push to use payment processors and 'neobanks' (see below) to basically do parts of the IRS' job for the IRS (or I should say that the government is allowing these private corporations to take on the role of governmental agencies probably in return for campaign finance contributions):
- https://www.propublica.org/article/chime
- https://arstechnica.com/gadgets/2021/07/the-chime-banking-ap...
Immigrants, children of undocumented immigrants, the recently incarcerated, the poor, etc. are the Chime customer base. One of the draws with Chime is that you can get your paycheck a few days early, so it's literally a payday lender, but calls itself a "neobank". As digital surveillance increases in the ability to connect transactions across disparate systems I expect these sorts of actions by Stripe, Chime, and other fintech companies to increase in frequency.
Sorry I don't have any "here are 5 steps to take to get your account back to normal" guides, but I wish you luck and - like others are suggesting - I would probably retain legal counsel.