When you introduce elements of risk (fraudulent actors who might try to game our processes) or situations outside of the control of Stripe (high rate of chargebacks from your customers) it can change things. Those situations typically end up on HN or on Twitter. We respect that users can/will try all available channels to have a decision reversed and so we respond to or read every complaint.
This isn't just marketing speak. If you have a Stripe account, you can navigate to support.stripe.com/contact right now and speak to someone. Chat is near instantaneous (which has been an almighty task by the teams involved), email takes a little longer, and, if you request a call it takes three minutes (as of this moment in time). If you're a developer, we also staff a Discord channel for more technical questions.
It's an incredibly complex system to provide support at scale to all Stripe users 365 24x7. We support millions of businesses and all types of integrations.
As someone who ran a business on Stripe before I joined Stripe, I would feel much more comfortable trying to get through to someone here than at other larger orgs.