It's kind of sad that earlier stripe founders would always watch HN and reply to community members who had issues, but now it is so abused by anyone who has a stripe problem that they don't bother (and as much as I sympathise with small business owners being screwed by BigFin, I can see why as the amount of detail in (and general plausibility of) the Stripe complaints that reach front page HN definitely seem to have vastly deminished)
Do you have any specific criticism of OP's complaint here? It sounds like they've tried to go through normal support channels and have gotten nowhere (e.g. being asked to submit the same documentation multiple times and not getting any new info). Sure, the "amount of detail" might be low compared to an issue that one might receive as official customer support, but what exactly do you think they could be providing here that would be relevant to the readers here? I don't the the fact that they didn't provide account numbers or whatever on a public HN post is surprising, and I don't think it would be reasonable to draw conclusions about whether they provided more specific info in their official communication with customer support. As for plausibility, I don't really see any basis for assuming this claim is more likely to be false than true. As someone who has never used Stripe and as far as I know never interacted with someone who works there, my initial instinct is that OP's question seems more likely to be in good faith than your response.
Is it "abused by anyone who has a stripe problem" or is stripe support so woefully unresponsive that HN "escalation" is the only way to get a response?
Yeah I've been trying for a month to go through the regular support channels with this issue and we're still selling via stripe because it's not an easy change to make in the middle of our busiest season of the year. So the money is just piling up with very little communication from Stripe.