Posted on another comment. But we do escape rooms. breakoutgames.com we just use stripe for online bookings. Been customers for 6+ years with stripe consistently.
I love escape rooms and play them fairly regularly with my friends. I have a hard time imagining how you’ve managed to get 400k held up in stripe. Did you treat them like a bank and didn’t take money out regularly? Or do you just have so many rooms you are booking 400k+ per week?
Not that this helps at all, I’m just curious.
just doing some ballpark numbers here they look to have an average of 100-120 bucks an hour per room (from 85-185) if you break that down into an average you'd need 4000 bookings a week to get there. they have 30 locations so each location would have to do 133 on average a week or 19 a day to make that kind of weekly thing. 19 a day doesn't seem that hard to pull on average. they have more than one room running at a time. could also be two weeks of cash or it could also be also ancillary stuff like sodas and other refreshments, teeshirts to commemorate a birthday or corporate retreat kinda thing too.
OP seems to have had an issue for over a month now. Guessing they haven’t switched off stripe for whatever reason and have multiple locations.