> people forget about this and continue to fly Southwest
For me it means that most customers would happily accept such a disaster once in a lifetime in exchange for, say, 10% ticket price reduction.
For me it means that most customers would happily accept such a disaster once in a lifetime in exchange for, say, 10% ticket price reduction.
Which makes sense. The airlines have decided this as well.
Now whether the government should step in to protect people from that bias is entirely another question. I would argue yes, but I can very much see the other side that would say to simply let the market sort it out.