Mark Rober has a few videos dedicated to going after several of these scam call centers, and most recently 3 major ones were shut down and their owners arrested.
https://www.youtube.com/c/JimBrowning/featured
ScammerPayback also does an incredible job.
My recollection wrt Rober was the police aided him to help drive awareness.
For the “normal peoples theft” what would you like to police to do?
- show up when called.
- if they’re not going to show up, AT LEAST call back.
- make at least a token effort to apprehend someone of whom there is a clear video.
This does not seem to be outlandish expectations of the service provided by the largest line in city budget.
Basically, our criminal justice system is not built to handle minor crimes, and criminal organizations are exploiting that at scale.
There are no consequences to the police for ignoring the parts of the job that do not directly generate revenue for the police.
This is not an overarching problem with "the criminal justice system" other than the fact that the police almost everywhere in the US have a culture of graft and rentseeking, and won't do anything if there isn't money or press involved.
But no that wasn’t what I was suggesting.
These call centers are a problem.
One that requires cooperation between the US and India to resolve.
Now before you say "well India has high English proficiency" countries like Nigeria, Kenya and the Philippines best India here with higher English proficiency and don't have the issue (Nigeria has a similar email one of course) They're quite a bit poorer as well.
There's some major policy failure here India needs to figure out. Of course they don't want rampant crime but everything points to how they're domestically handling that crime as the problem here.